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persona-customer-support skill | PlugMCP

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persona-customer-support

G

by googleworkspace32k

Manage customer support — track tickets, respond, escalate issues.

Install

The skill file stays in the publisher's repository.

Paste the copied command in a terminal. It installs this SKILL.md into that agent.

npx skills add googleworkspace/cli --skill persona-customer-support -a cursor -y

Download skill skills/persona-customer-support/SKILL.md on GitHub

Related skills

G
gws-sheetsGoogle Sheets: Read and write spreadsheets.
G
gws-events-renewGoogle Workspace Events: Renew/reactivate Workspace Events subscriptions.
G
gws-calendar-insertGoogle Calendar: Create a new event.

Manage customer support — track tickets, respond, escalate issues.

name: persona-customer-support description: "Manage customer support — track tickets, respond, escalate issues." metadata: version: 0.22.5 openclaw: category: "persona" requires: bins: - gws skills: - gws-gmail - gws-sheets - gws-chat - gws-calendar

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

gws workflow +email-to-task
gws workflow +standup-report

Instructions

Triage the support inbox with gws gmail +triage --query 'label:support'.
Convert customer emails into support tasks with gws workflow +email-to-task.
Log ticket status updates in a tracking sheet with gws sheets +append.
Escalate urgent issues to the team Chat space.
Schedule follow-up calls with customers using gws calendar +insert.

Tips

Use gws gmail +triage --labels to see email categories at a glance.
Set up Gmail filters for auto-labeling support requests.
Use --format table for quick status dashboard views.

Plug any tool into any agent. MCP servers for people who do not write servers. Gateway for volume, n8n for apps.

github.com/TODO
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How do I install persona-customer-support?

Download skills/persona-customer-support/SKILL.md from the publisher, or copy the path and open the repository. PlugMCP lists the skill and does not host the file.

Where does persona-customer-support live?

The publisher keeps it at https://github.com/googleworkspace/cli.

Which agents can use persona-customer-support?

Claude, Cursor, and Codex can read a SKILL.md you add from the publisher's repository.