Legal
The public directory is free. Hosting plans (Starter, Pro, and Advanced) are subscriptions. Paddle processes the payment. Prices are listed on the pricing page.
A paid plan starts with a 7-day trial. A card is required to start it. Cancel from billing before the trial ends and the subscription stops before the first charge.
You can cancel a renewal at any time from the billing page, which opens the Paddle customer portal. Access stays on the paid plan until the end of the period already paid for. Cancelling stops the next charge. It does not, by itself, refund the current period. Unused call allowances do not roll over and are not refunded as cash.
Email [email protected] within 14 days of a charge if the charge was a mistake, the trial converted after you had already cancelled, or the hosting service was unavailable. Include the account email and the Paddle receipt. We review the request and, when a refund is due, issue it through Paddle to the original payment method.
Yearly plans use the same 14-day window, counted from that charge. A refund after that window is exceptional and decided case by case. Enterprise contracts follow the signed agreement, not this page.
Questions about a charge: [email protected]. Other questions: [email protected].