Genesys Cloud

MakingChatbots36stars

Model Context Protocol (MCP) server for Genesys Cloud’s Platform API

1# Genesys Cloud

README.mdMCP server

Transport: stdio
Status: Local

Power your agent

Add this server

Install from the publisher. Not a PlugMCP endpoint.

Run on PlugMCP

Host a copy with our keys and logs.

No packaged release in the registry yet. Follow the repository README.

RepositoryPublisher installStep-by-step: add this in Claude

Remote URL or a command on your machine? How the two installs differ

Run on PlugMCP

Host a copy with our keys and logs.

A new server you create. It is not this listing's official endpoint. Use the publisher install when you want their URL and their credentials.

Launch

Server facts

Local

Transport: stdio
License: MIT
Last checked: 2026-10-28

Stars: 36
Tools: —
Uptime: —

Tools

No tool list yet. Remote servers get one after the first health check.

FAQ

Questions

How do I install Genesys Cloud?

Copy the stdio config for Cursor, Claude Desktop, Claude Code, or VS Code on this page. It uses the publisher's install, not a PlugMCP proxy.

Does Genesys Cloud need an API key?

No required environment variable is listed on this record.

What transport does Genesys Cloud use?

Genesys Cloud runs locally over stdio.

When was Genesys Cloud last checked?

Last checked 2026-10-28. Model Context Protocol (MCP) server for Genesys Cloud’s Platform API

From the publisher

Documentation

Genesys Cloud MCP Server

A Model Context Protocol (MCP) server for Genesys Cloud's Platform API.

Features

Tool	Description
Search Queues	Searches for queues by their name (supports wildcards)
Query Queue Volumes	Retrieves conversation volumes and member count by Queue IDs
Sample Conversations By Queue	Retrieves a representative sample of Conversation IDs for a Queue ID
Voice Call Quality	Retrieves voice call quality metrics for one or more conversations by ID
Conversation Sentiment	Retrieves the sentiment for one or more conversations by ID
Conversation Topics	Retrieves the topics for a conversation by ID
Search Voice Conversation	Searches voice conversations by optional criteria
Conversation Transcript	Retrieves conversation transcript
OAuth Clients	Retrieves a list of all the OAuth clients
OAuth Client Usage	Retrieves OAuth client usage for given period

Usage with Claude Desktop

MCP Bundle

This MCP Server provides an MCP Bundle (.mcpb file) along with each release, which is a single-click installable package for Claude Desktop. To use it:

Download the .mcpb file from the latest release
In Claude Desktop navigate to Settings > Extensions.
Open the .mcpb file with Claude
Configure the Region and OAuth Client for the extension

The extension will now be available in your conversations.

NPX

Add this to your claude_desktop_config.json:

{
  "mcpServers": {
    "genesys-cloud": {
      "type": "stdio",
      "command": "npx",
      "args": ["-y", "@makingchatbots/genesys-cloud-mcp-server"],
      "env": {
        "GENESYSCLOUD_REGION": "<PUT REGION HERE>",
        "GENESYSCLOUD_OAUTHCLIENT_ID": "<PUT OAUTHCLIENT ID HERE>",
        "GENESYSCLOUD_OAUTHCLIENT_SECRET": "<PUT OAUTHCLIENT SECRET HERE>"
      }
    }
  }
}

Usage with Gemini CLI

Add below to your .gemini/settings.json file. You can read more about the setup from the official guide.

{
  "mcpServers": {
    "genesysCloud": {
      "command": "npx",
      "args": ["-y", "@makingchatbots/genesys-cloud-mcp-server"],
      "env": {
        "GENESYSCLOUD_REGION": "${GENESYSCLOUD_REGION}",
        "GENESYSCLOUD_OAUTHCLIENT_ID": "${GENESYSCLOUD_OAUTHCLIENT_ID}",
        "GENESYSCLOUD_OAUTHCLIENT_SECRET": "${GENESYSCLOUD_OAUTHCLIENT_SECRET}"
      }
    }
  }
}

Authentication

This currently only supports a stdio server. To configure authentication you'll need to:

Create an OAuth Client in Genesys Cloud
Assign the permissions to it for the tools you want to be used
Provide the following environment variables when referencing the server:
- GENESYSCLOUD_REGION
- GENESYSCLOUD_OAUTHCLIENT_ID
- GENESYSCLOUD_OAUTHCLIENT_SECRET

Development

Getting Started

nvm use
npm install
npm run dev

Under active development

This is part of personal project to create a conversational Business Insights tool. It is a practical way for me to learn MCP servers, and how best to represent Genesys Cloud's Platform APIs in a way that can be easily consumed by LLMs.

There will be a lot of changes, and I will be sure to share my learnings in my newsletter.

Genesys Cloud

MakingChatbots36stars

Model Context Protocol (MCP) server for Genesys Cloud’s Platform API

Cloud Infrastructure

Install Run on PlugMCP

GitHub Website

Run on PlugMCP

1# Genesys Cloud

README.mdMCP server

Transport: stdio
Status: Local

Power your agent

Add this server

Install from the publisher. Not a PlugMCP endpoint.

Run on PlugMCP

Host a copy with our keys and logs.

No packaged release in the registry yet. Follow the repository README.

RepositoryPublisher installStep-by-step: add this in Claude

Remote URL or a command on your machine? How the two installs differ

Run on PlugMCP

Host a copy with our keys and logs.

A new server you create. It is not this listing's official endpoint. Use the publisher install when you want their URL and their credentials.

Launch

Server facts

Local

Transport: stdio
License: MIT
Last checked: 2026-10-28

Stars: 36
Tools: —
Uptime: —

Tools

No tool list yet. Remote servers get one after the first health check.

FAQ

Questions

How do I install Genesys Cloud?

Copy the stdio config for Cursor, Claude Desktop, Claude Code, or VS Code on this page. It uses the publisher's install, not a PlugMCP proxy.

Does Genesys Cloud need an API key?

No required environment variable is listed on this record.

What transport does Genesys Cloud use?

Genesys Cloud runs locally over stdio.

When was Genesys Cloud last checked?

Last checked 2026-10-28. Model Context Protocol (MCP) server for Genesys Cloud’s Platform API

From the publisher

Documentation

Genesys Cloud MCP Server

A Model Context Protocol (MCP) server for Genesys Cloud's Platform API.

Features

Tool	Description
Search Queues	Searches for queues by their name (supports wildcards)
Query Queue Volumes	Retrieves conversation volumes and member count by Queue IDs
Sample Conversations By Queue	Retrieves a representative sample of Conversation IDs for a Queue ID
Voice Call Quality	Retrieves voice call quality metrics for one or more conversations by ID
Conversation Sentiment	Retrieves the sentiment for one or more conversations by ID
Conversation Topics	Retrieves the topics for a conversation by ID
Search Voice Conversation	Searches voice conversations by optional criteria
Conversation Transcript	Retrieves conversation transcript
OAuth Clients	Retrieves a list of all the OAuth clients
OAuth Client Usage	Retrieves OAuth client usage for given period

Usage with Claude Desktop

MCP Bundle

This MCP Server provides an MCP Bundle (.mcpb file) along with each release, which is a single-click installable package for Claude Desktop. To use it:

Download the .mcpb file from the latest release
In Claude Desktop navigate to Settings > Extensions.
Open the .mcpb file with Claude
Configure the Region and OAuth Client for the extension

The extension will now be available in your conversations.

NPX

Add this to your claude_desktop_config.json:

{
  "mcpServers": {
    "genesys-cloud": {
      "type": "stdio",
      "command": "npx",
      "args": ["-y", "@makingchatbots/genesys-cloud-mcp-server"],
      "env": {
        "GENESYSCLOUD_REGION": "<PUT REGION HERE>",
        "GENESYSCLOUD_OAUTHCLIENT_ID": "<PUT OAUTHCLIENT ID HERE>",
        "GENESYSCLOUD_OAUTHCLIENT_SECRET": "<PUT OAUTHCLIENT SECRET HERE>"
      }
    }
  }
}

Usage with Gemini CLI

Add below to your .gemini/settings.json file. You can read more about the setup from the official guide.

{
  "mcpServers": {
    "genesysCloud": {
      "command": "npx",
      "args": ["-y", "@makingchatbots/genesys-cloud-mcp-server"],
      "env": {
        "GENESYSCLOUD_REGION": "${GENESYSCLOUD_REGION}",
        "GENESYSCLOUD_OAUTHCLIENT_ID": "${GENESYSCLOUD_OAUTHCLIENT_ID}",
        "GENESYSCLOUD_OAUTHCLIENT_SECRET": "${GENESYSCLOUD_OAUTHCLIENT_SECRET}"
      }
    }
  }
}

Authentication

This currently only supports a stdio server. To configure authentication you'll need to:

Create an OAuth Client in Genesys Cloud
Assign the permissions to it for the tools you want to be used
Provide the following environment variables when referencing the server:
- GENESYSCLOUD_REGION
- GENESYSCLOUD_OAUTHCLIENT_ID
- GENESYSCLOUD_OAUTHCLIENT_SECRET

Development

Getting Started

nvm use
npm install
npm run dev

Under active development

There will be a lot of changes, and I will be sure to share my learnings in my newsletter.